effectiveUI blog

Interpreting today’s digital landscape and how it is transforming the human experience.

Customer Journeys: What Clients Need to Know

by Ari Weissman
October 30, 2014

Customer journeys are a visualization of a customer experience. They are a tool, like personas, used to help make large collections of data more digestible and actionable. Journeys are used to help gain consensus and focus design activities around key points of pain and opportunity, as well as ground the team in the real needs of their customers. There is [...]

Coming Home: Finding Design Inspiration in the Familiar

by Dan Saltzman
October 29, 2014

Traveling is tough. Let’s just put that out there. For those of you in the services game, no matter which side you’re on, you know what I’m talking about. Whether your weekly destination is Charlotte, Des Moines, San Francisco, Seattle or Stockholm, there’s a point at which staying home feels like a scarce luxury. And yet, we continue. We continue [...]

Improving Remote Collaboration for UX Teams

by Tara Litchfield
October 28, 2014

Growing up, maybe you thought of certain television characters as being as familiar as friends. Every day you tuned in to feel connected. Even though you couldn’t touch these people, they seemed a real part of your life. Or maybe there are one or two musicians that you especially relate to through the lyrics of their songs. Our ability to [...]

How to Design User Experiences for Tangible Digital Products

by Brian O'Keefe
October 22, 2014

I introduced the concepts of telepresence and mixed reality in a recent blog post called “Mixed Reality as a Tool to Market Soft Drinks.” Design research in these disciplines can be traced back to the mid 1990s. In 1997, Hiroshi Ishii at MIT’s Tangible Media Group introduced the Iceberg Model to describe how we interact with digital content through a [...]

User Empathy Can’t Be Created on Paper

by Amanda Gagliardi
October 20, 2014

Empathy – we use this word a lot in our conversations with clients and with each other. But I’m starting to wonder how often we think about what it really means. Often we talk about customer research using terms like “creating empathy,” but is that what we’re really trying to do? As humans, we spend the largest part of our [...]

Outcomes of Discovery: What Clients Need To Know

by Ari Weissman
October 17, 2014

Discovery, the first stage of the UX design process, is the primary driver of a successful and efficient project. It builds a solid foundation grounded in a deep understanding of business, user and technology. Despite the fundamental importance, clearly explaining the meaning and value of insight discovery in the UX design process is a weakness in the UX field as [...]

Unbelievable Bus Shelter: Mixed Reality as a Tool to Market Soft Drinks

by Brian O'Keefe
October 16, 2014

In the spring of 2014, Pepsi launched a brilliant marketing and interaction design strategy to sell their fizzy drinks. Pepsi’s “Unbelievable Bus Shelter” is a great example of mixed reality in public spaces. With a stealthy placement of physical technologies, LCD displays, motion sensors, cameras and speakers at a bus shelter in London, Pepsi’s marketing, design and development teams were [...]

The August Smart Lock: Why Didn’t I Think of That?!?

by Lindsey Jones
October 15, 2014

Move over Nest, there’s a new home automation toy in town. The August Smart Lock is an app-connected deadbolt add-on that promises to make hassling with house keys a thing of the past. August is accessed wirelessly via Bluetooth and an iOS app. Share a virtual key from your iPhone with family, friends, dog-walkers, repairmen, you name it. The August [...]

Events as Interfaces: The User Experience of a Physical Environment

by Jason Grant
October 13, 2014

A few short weeks ago, EffectiveUI threw a design community event in Denver to kick off “The Secret Order of Meaningful Impact,” our initiative to create a better community through design. Gracious attendees braved a freak slush storm (which was bookended by lovely 80 degree days) to participate in what can only be described as an epic cocktail party. Through [...]

Heuristic Evaluations (The UX Expert Review): What Clients Need to Know

by Ari Weissman
October 10, 2014

All UX agencies employ heuristic evaluations in their process and clients appreciate having a quick and cheap option to implement best practice in their projects. But heuristic evaluations, also known as UX expert reviews, are a contentious topic in the UX community. Though there is relative value for the low cost, most of the time the evaluations are structured such [...]