Interpreting today’s digital landscape and how it is transforming the human experience.
I’ve been a fan of Smashing Magazine for some time, so when I was asked to write an article for them you can imagine my excitement. We decided the piece should focus on some of our user research methodologies, especially those explored in EffectiveUI’s project with Boeing. There were several key deliverables provided to Boeing that helped overcome some of [...]
Customer journey maps help UX professionals and the clients they serve better understand a particular customer’s needs throughout a series of interactions. Like personas and scenarios, customer journey maps contribute to better user experiences by putting the client in the shoes of the users. You would think that as a Lead Experience Architect, I’d champion these tools, and I do [...]
Customer insight is the driving factor in EffectiveUI’s recent partnership with Boeing to redesign their MyBoeingFleet information portal. This initial phase of the project has seen team members on the ground in 10 cities across four continents, speaking with over 150 individuals that represent Boeing customers.
