effectiveUI blog

Interpreting today’s digital landscape and how it is transforming the human experience.

Heuristic Evaluations (The UX Expert Review): What Clients Need to Know

by Ari Weissman
October 10, 2014

All UX agencies employ heuristic evaluations in their process and clients appreciate having a quick and cheap option to implement best practice in their projects. But heuristic evaluations, also known as UX expert reviews, are a contentious topic in the UX community. Though there is relative value for the low cost, most of the time the evaluations are structured such [...]

Personas and Segments Sitting in a Tree

by Julia Barrett
October 8, 2014

Market research-generated audience segmentation uncovers peoples’ perceptions. It captures likes and dislikes and informs advertising, what people will buy, and pricing. Segmentation is often crafted through quantitative research, like surveys. Design research and, more specifically, personas provide insight into what user groups do – their behaviors, goals, needs and motivations so that products and services can be designed to meet [...]

10 Reasons to Learn More about User Research

by Beth Koloski
September 30, 2014

Whether you are already incorporating user research into your design and development process or you’re totally new to it, you can learn a lot from experts who have been there, done that. EffectiveUI’s customer insight team has wrangled research insights for some major brands, including EA, Wells Fargo, Martha Stewart and Scottrade, to name a few. And this fall, we’re [...]

Customer Research Insights: What Clients Need to Know

by Ari Weissman
September 5, 2014

Research insights are a key output of contextual customer research. Insights are the translations of raw data into findings and recommendations that become the guiding principles for design. What is an Insight? An insight is a window into your customers’ minds which provides accurate, deep and intuitive understanding of their needs. Some examples: Mobile banking and accounting tools are changing [...]

Planning Contextual Research: What Clients Need to Know

by Ari Weissman
August 22, 2014

Planning contextual research with a UX agency for the first time? Excellent! You are in for quite a treat. This ain’t your grandma’s market research. Contextual research (aka, contextual inquiry) is a design research methodology employed to allow you to get a deep understanding of your customers. It examines the context of where your customers live, work and play in [...]

Real Relationships Lead to Valuable Customer Insight

by Julia Barrett
May 14, 2013

We’ve all been there: you’re at a party, speaking to someone new. You ask their name, maybe what they do for work. They mumble a response, hesitate to make eye contact, constantly scanning the room for someone more important to speak to. Once found, they give you a comic-book smile, a perfunctory handshake, mumble something else, and walk away. It’s [...]

Helping Companies Improve Digital Experiences

by Teresa Kloser
September 26, 2012

Most organizations know that digital customer experience is a crucial factor to get right in today’s ever-connected world. Yet, many are still trying to understand the digital landscape and how customers can best be served using new tools and processes. If this sounds familiar, a recent report from Forrester Research analyst Kerry Bodine, Top 10 Ways to Improve Digital Experiences, [...]

You Already Have a Customer Insight Department in your Company. Use Them.

by Kelly Downing
April 30, 2012

Last week I was involved in a kickoff meeting for a quick hit project with a small travel company. As with every project, we gathered all client stakeholders, subject matter expert, and members of our research, design and development teams in one room to level-set on expectations, goals, methods and timelines. Halfway through the meeting, we began to ask questions [...]

Using Digital Diary Studies to Understand the Customer Experience

by Julia Barrett
March 29, 2012

What do customers do leading up to engaging with the kind of product or service you provide? What do users do when shopping online for your product or service? What are the pain points for customers who currently use your product or service or a competitor’s product or service? In the Customer Insights department at EffectiveUI, we work with clients [...]

Then I Saw This Map, Now I’m a Believer

by Joel Flom
November 18, 2011

Customer journey maps help UX professionals and the clients they serve better understand a particular customer’s needs throughout a series of interactions. Like personas and scenarios, customer journey maps contribute to better user experiences by putting the client in the shoes of the users. You would think that as a Lead Experience Architect, I’d champion these tools, and I do [...]