Interpreting today’s digital landscape and how it is transforming the human experience.
This is not a test. Turn off your iTunes for a second, think about the product you’re currently involved in building, and write down the first phrase that comes to mind based on the next sentence. Why does my product need to exist? Got something written down? Great! You have probably already successfully integrated experience storytelling into at least your [...]
When I was taking the metro in the most romantic city in Europe, Paris, I encountered the “Franklin D. Roosevelt” station, which serves lines 1 and 9. This was an interesting station. Besides the modern decoration, it had an interactive metro map – a great idea for this station, one of the busiest in Paris, a city that serves approximately [...]
On April 1, 2005, EffectiveUI was founded as a three-person development shop. Much has changed since then – our industry has exploded, and our company has grown significantly. We’re now a 105-person user experience agency with full-service research, design and technology services. We’ve had the privilege of working with some amazing clients, including Boeing, National Geographic, TIAA-CREF, Discovery Channel and [...]
Forrester recently posted a question to its Customer Experience Community members on what their major predictions were around the customer experience in 2012. There was a lot of discussion around organizational maturity (e.g., is the organization in a place where it can take on a true customer focus?), as well as the personalization of experiences across channels. I chimed in [...]
Customer journey maps help UX professionals and the clients they serve better understand a particular customer’s needs throughout a series of interactions. Like personas and scenarios, customer journey maps contribute to better user experiences by putting the client in the shoes of the users. You would think that as a Lead Experience Architect, I’d champion these tools, and I do [...]
Last month at the BUILD conference in Anaheim, California, Microsoft announced the most radical change to how users will interact with their PCs since the introduction of the Windows graphical user interface. I admire Microsoft for its gutsy (albeit belated) re-imagining of the Windows interface, particularly when it comes to tablets. (It’s not like the company has much of a [...]
Last week, an army of people from EffectiveUI were in New York for the 2011 Forrester Customer Experience Forum (#cxp11). This is a great conference for us – we have the opportunity to talk to hundreds of people from some of today’s largest brands about why a focus on the customer is one of the most critical strategies a company [...]
