Effective Thinking

  • 10 Reasons to Learn More about User Research

    Whether you are already incorporating user research into your design and development process or you’re totally new to it, you can learn a lot from experts who have been there, done that. EffectiveUI’s customer insight team has wrangled research insights for some major brands, including EA, Wells Fargo, Martha Stewart and Scottrade, to name a […]

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  • Customer Research Insights: What Clients Need to Know

    Research insights are a key output of contextual customer research. Insights are the translations of raw data into findings and recommendations that become the guiding principles for design. What is an Insight? An insight is a window into your customers’ minds which provides accurate, deep and intuitive understanding of their needs. Some examples: Mobile banking […]

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  • Challenging Assumptions About Rapid Prototyping at UX Strat 2014

    How long does it take to prototype a new product? A quick month? Maybe two weeks if you’re team is super nimble? How about two days. In his TED talk, Tom Chi, design guru and Google Glass collaborator, demonstrates how (very) rapid prototyping can be applied to even the most complex and emergent technologies and […]

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  • Conducting Contextual Research: What Clients Need to Know

    Observing a contextual customer research session is a treat, and hopefully you have a chance to attend sessions with your customers in the near future. In a previous blog post, I discussed how to approach planning contextual research for the first time. Now that we’ve covered planning, I’d like to talk about a few things […]

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  • Planning Contextual Research: What Clients Need to Know

    Planning contextual research with a UX agency for the first time? Excellent! You are in for quite a treat. This ain’t your grandma’s market research. Contextual research (aka, contextual inquiry) is a design research methodology employed to allow you to get a deep understanding of your customers. It examines the context of where your customers […]

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  • They Needed a Faster Horse … and a Lot More

    In the product design community it’s often said that “Apple doesn’t do any user research.” And Henry Ford is often (mis)quoted as saying, “If I asked people what they wanted, they would have said they wanted a faster horse.” Both of these points are generally cited when someone is arguing that a team should skip […]

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  • The Value of Iterative User Research and Rapid Prototyping

    Many businesses make the mistake of assuming they understand their target user segments, when this is frequently not the case. All too often, only business stakeholder interviews are performed and existing market research or website analytics are referenced as foundational project research. Market research and analytics give us information about past behaviors, but they don’t […]

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  • How User Research Informs Business Strategy

    At EffectiveUI, we live and breathe user research. We work to make sure we have a thorough understanding of our clients’ customers for every digital interface that we create. To us, it is second nature. I can’t tell you how often, though, we run across companies that do not take the time to truly understand […]

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  • Using Digital Diary Studies to Understand the Customer Experience

    What do customers do leading up to engaging with the kind of product or service you provide? What do users do when shopping online for your product or service? What are the pain points for customers who currently use your product or service or a competitor’s product or service? In the Customer Insights department at […]

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  • Tools for User Research and Client Persuasion

    I’ve been a fan of Smashing Magazine for some time, so when I was asked to write an article for them you can imagine my excitement. We decided the piece should focus on some of our user research methodologies, especially those explored in EffectiveUI’s project with Boeing. There were several key deliverables provided to Boeing […]

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